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Challenge
A leading European Bank's data leakage prevention (DLP) program was being operated by employees with a limited skillset. This often resulted in unplanned delays and prevented the company from focusing on critical tasks while spending significant manpower remediating incidents. The company’s legacy IT infrastructure kept them from upgrading existing DLP applications and gain visibility at the network level. Without exact data matching for email DLP, the system generated numerous false positives, keeping the remediation team from tackling high risk issues.
Solution
TCS analyzed the bank’s legacy IT infrastructure before replacing and upgrading the legacy frameworks to comply with SDLC norms. We leveraged JIRA as a tracking tool for managing stakeholder expectations with regards to various milestones. Production verification tests were conducted to meet requirements defined by the internal DLP change board. We delivered multiple Java-based Flex responses for managing high incident volumes and replaced the existing vendor product with a new application. In addition, TCS’ developed an automated EDM index creation solution to create, distribute, and deploy EDM for email. We also set up an offshore environment supported by a global delivery model and a Centre of Excellence. A team of 18 members was assigned to enhance the bank’s security posture.
“I appreciate the high quality and on time automated incident remediation services offered by TCS. It certainly helped in reducing costs and the efforts of business users.”
Director, Group Information Security Officer
Benefits
TCS’ SDLC-compliant web DLP solution helped the bank restructure their incident management process, reduce manual effort, enhance data security, and diminish the number of false positives and data leaks.
50%Upgrade time
2Mnannual cost savings (CHF)
40%Manual effort
70%Maintenance costs
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